Zoom is to pause the development of any new features to concentrate on safety and privacy issues, in the wake of criticism from users of the app.
In a blog, the chief executive of the video conferencing app, Eric Yuan, apologised for “falling short” on security issues and promised to address concerns.
He said that the use of Zoom had soared in ways he could never have foreseen prior to the coronavirus pandemic.
One security expert said he hoped the company culture would change.
Zoom is now being used by millions of people for work and leisure, as lockdowns are imposed in many countries.
He admitted that despite “working around the clock” to support the influx of new users, the service had “fallen short of the community’s – and our own – privacy and security expectations”.
Zoom has been criticised for a range of privacy issues, including sending user data to Facebook, wrongly claiming the app had end-to-end encryption, and allowing meeting hosts to track attendees.
Ex-NSA (National Security Agency) hacker Patrick Wardle identified a series of issues, including a flaw which left Mac users vulnerable to having webcams and microphones hijacked.