Trust in the UK in airlines and holiday firms’ plummets

A woman wearing a protective mask arrives back at Heathrow Airport in London, Britain. EPA-EFE/ANDY RAIN

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Public trust in the travel industry has plunged to an all-time low as airlines and holiday companies continue to deny and delay refunds for coronavirus cancellations, in breach of the law, according to new research from a UK consumer group.

The latest consumer insight tracker from Which? reveals that trust in airlines and holiday companies has slumped from a net score of nine in February 2020 to -12 in May 2020, a fall of 21 points and the lowest in the seven years of collecting the data.

Read more via The Guardian

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