Hotel chain fined $2.2 million for manipulating TripAdvisor reviews
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CNN reports that one of Australia’s largest hotel chains has been fined $2.2 million ($3 million AUD) for trying to prevent negative reviews on the popular TripAdvisor website.

Australia’s federal court said that Meriton Property Services violated consumer law by preventing guests who had complained or may have had negative experiences from getting a “Review Express” email inviting them to review the property on TripAdvisor.

The court said that between November 2014 and October 2015, hotel workers gave TripAdvisor invalid email addresses for complaining customers so they wouldn’t get the emails. If a property had a major disruption, they wouldn’t submit any guests’ email addresses.

Read more here.

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