Delays at Australian airports due to a computer outage
Passengers at international airports across Australia are experiencing delays caused by a computer systems outage.
The delays through passport control were caused by a national outage of the SmartGate kiosk system’s software, with the Australian Border Force confirming the issues have now been rectified across the country.
Both inbound and outbound passengers were affected at Sydney, Melbourne and Brisbane Airports this morning with travelers warned to expect lengthy delays until the system was fixed.
It is not the first time the system has failed at Melbourne Airport this year, with officials manually screening people through passport control after a tech glitch on February 15.
SmartGates use facial recognition and ePassport technology to process people through passport control automatically.
They are installed at Sydney, Melbourne, Brisbane, Adelaide, Cairns, Canberra, Gold Coast, Darwin and Perth airports.